Refunds & Return Policy

Refunds & Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Retail products that are damaged or defective. ( Please ensure to check the item as an assurance that It is in a good condition before leaving the centre or upon )
  • Receiving the delivery it is important to inform Illuminations representative the same day)

Refund Process:

  • Refund Transactions take anywhere between 2-15 business days
  • Kindly note, shipping costs are non-refundable.(if applicable)
  • The customer will be responsible for all the shipping fees related to the refund of the product, and will be deducted from product price (If applicable)
  • Store Credit will automatically be applied to your Illuminations accounts upon approval of a refund / exchange can be used for any types of services and products.
  • For Purchases Made Via Gift Voucher, only product exchange is possible; vouchers are non-refundable and cannot be exchanged for cash / Gift card voucher in part or full. *If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. *If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver for the return process.

For any further questions or clarifications, kindly contact us via the following details:

Telephone: 9am – 9.30pm (Gulf Standard Time) +9714 4487043
Email: cc